Effective Date: April 02, 2026
Thank you for shopping with Lakeview Global. We want you to have a smooth and reliable experience. This policy explains how returns, refunds, and replacements are handled.
1. General Policy
We accept returns, refunds, or replacements for items that are:
- Damaged or defective
- Incorrect (wrong item or variant received)
- Lost during shipping (after verification)
We do not accept returns for change of mind, including selecting the wrong size, color, or variant.
Please contact us before returning any item. Unauthorized returns may not be accepted.
2. Eligibility for Returns & Refunds
You may be eligible if:
- The item arrives damaged or defective
- You receive the wrong product
- Your order is confirmed lost in transit
You may not be eligible if:
- You selected the wrong size, color, or variation
- You changed your mind after placing the order
- The shipping address provided was incorrect or incomplete
3. Timeframe for Requests
- Damaged or incorrect items must be reported within 15 days of delivery
- Lost orders must be reported within 15 days of the estimated delivery date
Requests made outside these timeframes may not be eligible.
4. Return Process
To request a return or refund:
- Contact us with your order number and a description of the issue
- Provide photos if the item is damaged or incorrect
- Wait for approval and return instructions (if applicable)
- Return the item if requested
Once the issue is verified, we will proceed with a refund or replacement.
5. Refund Method
- Refunds are issued to the original payment method
- Processing time: 5–10 business days after approval
- In some cases, store credit may be offered as an alternative
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made products
- Digital products (if applicable)
- Gift cards
- Final sale or clearance items
7. Return Shipping
- If the issue is due to our error (damaged, defective, incorrect item), we will cover return or replacement costs
- If the issue is due to customer error, return shipping costs may be the responsibility of the customer
8. Contact Information
For return or refund requests, please contact us:
Business Name: Lakeview Global LLC
Email: info@lakeviewglobalus.com
Phone: +1 (505) 715-4801
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Please include your order number and relevant details to help us assist you faster.
9. Policy Updates
We may update this Refund & Returns Policy from time to time. Changes will be posted on this page with an updated effective date.